Can performance management enhance trust?
How to stimulate interpersonal trust in organizations? How can performance management contribute to trust? And, can other types of management control also enhance interpersonal trust? These questions are addressed in our recent study amongst healthcare managers, as published in The British Accounting Review (open access). In this blog, we highlight our three key findings. Introduction Performance measurement received much attention from accounting and management scholars in the past decades. It can help address typical agency problems and has the potential to enhance, for instance, role clarity and motivation. At the same time, performance measurement may lead to stress, gaming, indicatorism…